Delivery-Returns
Our Policies
Delivery Time
Your order is carefully packed and delivered within 4 to 5 business days of placing your order.
4–5 DaysReturn Window
Returns accepted within 07 days of delivery. Product label/Tag must be intact and attached, and an unboxing video is required.
07 Days ReturnLabel/Tag Policy
If the product label/Tag has been removed, the item is not eligible for return or exchange.
Label/Tag RequiredUnboxing Video
A parcel-opening unboxing video is mandatory for Return, Exchange, and Damage claims. No video, no claim.
Video RequiredHow Can We Help?
Return
Want to return a product? Go to your Order History and raise a return request. Label/Tag must be intact and unboxing video must be available.
Go to OrdersExchange
Need a different size or design? Visit your Order History to request an exchange within 7 days. Unboxing video required.
Go to OrdersQuery
Have a question about your order or delivery? Our team will respond within 24–48 hours.
Contact UsDamaged Product
Received a Damaged Product?
If your jewellery arrives damaged or defective, we're here to make it right — but the claim can only be verified and processed with a valid unboxing video.
Partial COD Advance Payment
Partial COD Advance Payment Policy
For Partial COD orders, the selected advance payment is required to confirm and reserve your order.
- You may cancel your order and request a full refund of the advance payment anytime before the order is shipped or picked up by the delivery partner.
- Once the order has been shipped or picked up by the delivery partner, the advance payment will no longer be eligible for a full refund.
- If the order is refused, rejected, or returned/undelivered due to the customer's unavailability or refusal to accept the parcel, applicable RTO/return shipping charges will be deducted from the advance payment, and the remaining eligible amount will be refunded.
- The remaining order amount will be payable at the time of delivery.
- If the order is successfully delivered, the advance payment will be adjusted against the total order value.
- In case of a wrong, damaged, defective, or incorrect product delivered due to our error, the applicable refund/replacement policy will apply, and no customer-fault RTO deduction will be made.
- Refunds, where applicable, will be processed to the original payment method within the stated processing period.
Product Appearance & Quality Disclaimer
Please Review Before You Order
Please review all product images, videos, descriptions, specifications, and customer reviews carefully before placing your order.
Our product images are provided to represent the product as accurately as possible. However, due to photography, lighting, camera settings, screen/display differences, and manufacturing variations, the actual product may have minor differences in colour, finish, texture, size, or appearance compared to the images shown on the website.
By placing an order, you acknowledge that you have reviewed the available product information and customer reviews and are purchasing the product based on the details provided. We recommend checking the product details, images, videos, and reviews carefully before making your purchase.
Return Process
- 1
Check Eligibility
Ensure your order is within 07 days of delivery, the product label/Tag is still attached, and you have your unboxing video ready.
- 2
Go to Order History
Visit My Account → Order History and select the order you wish to return or exchange.
- 3
Submit Request & Send Unboxing Video
Choose Return or Exchange from your order details, then send your unboxing video with your Order ID on WhatsApp +91 7622070201.
- 4
Team Reviews
Our team will verify the unboxing video and review your request within 24–48 hours, then reach out with the next steps.